AARP's main phone number and what it covers

AARP's national customer service line is 1-888-687-2277. This number connects you to representatives who handle membership questions, billing, magazine subscriptions, and general account issues. The line is open Monday through Friday, 8 a.m. to 8 p.m. Eastern time, and Saturday 9 a.m. to 5:30 p.m. Eastern time.

When you call, have your AARP membership number ready if you have one — it speeds up the process. If you're calling about a specific service like insurance, travel discounts, or tax preparation help, the representative can transfer you to the right department or provide a direct number for that service.

AARP also maintains a TTY line for people who are deaf or hard of hearing: 1-877-434-7598. This line operates during the same hours as the main number.

Key Takeaways

  • The main AARP customer service number is 1-888-687-2277, open weekdays 8 a.m. to 8 p.m. Eastern and Saturday 9 a.m. to 5:30 p.m. Eastern.
  • Different AARP services — insurance, travel, tax help, health programs — sometimes have their own direct phone lines, which a representative can provide during your call.
  • Having your membership number ready when you call will reduce wait time and help the representative locate your account faster.
  • AARP offers a TTY line at 1-877-434-7598 for people who are deaf or hard of hearing during the same business hours.

Finding phone numbers for specific AARP services

AARP runs multiple programs and partnerships, and some have dedicated phone lines. If you're calling about AARP Medicare Supplement insurance, AARP auto or home insurance, or AARP's tax preparation service, ask the representative on the main line for the direct number. They can transfer you when ready or give you the number to call back.

You can also visit the AARP website and search for the specific service you need — most service pages list a phone number alongside online contact options. This is faster than calling the main line if you already know which program you're contacting about.

What to have ready before you call

Gather these items before dialing to make the call shorter and more productive:

  • Your AARP membership number (on your membership card or in your welcome letter)
  • Your date of birth
  • The phone number or email address associated with your account
  • Details about what you're calling about — a specific charge, a policy number, a question about a service

If you're calling about a billing issue or a specific transaction, have that statement or email in front of you. If you're asking about a service you haven't used yet, knowing the name of the service helps the representative route your call correctly.

When the main line is busy or you prefer other contact methods

During peak hours — typically weekday mornings and early afternoons — wait times on the main line can be 15 to 30 minutes. If you don't want to hold, you can send a message through the AARP website's contact form, which usually receives a response within one to two business days.

AARP also offers live chat during business hours on its website. This is often faster than phone lines during busy times and works well for straightforward questions about membership, billing, or how to use a specific service.

Reaching AARP about specific programs

If you're calling about AARP's health insurance programs, prescription drug discounts, or Medicare information, the main line can connect you, but some people find it faster to call the specific program's number directly. Ask the representative for the dedicated line, or check the AARP website under the program name.

For AARP's legal services, financial planning resources, or caregiver support programs, the main line can also direct you. These services sometimes have their own intake lines to reduce wait time on the general customer service number.

What happens if you reach a wrong department

If you reach the wrong department, the representative will transfer you rather than having you hang up and call back. This is usually faster than trying to find the exact right number on your own. Tell the person who answers what you're calling about, and they'll get you where you need to go.

If you're transferred and the next department can't help, ask for a direct number to call back if you need to reach them again. Write it down so you have it for future calls.

Frequently Asked Questions

Is there a number to call if I'm not yet a member?

Yes, the same main number — 1-888-687-2277 — handles membership inquiries. Representatives can tell you about membership benefits, answer questions about cost, and explain what's included. They can also walk you through how to join if you decide to.

Can I reach AARP by phone outside of business hours?

The main line does not have after-hours phone support. However, you can submit a message through the AARP website at any time, and a representative will respond during business hours. Some automated services, like checking your account balance or updating contact information, may be available through the website 24/7.

What if I'm calling about AARP insurance?

The main line can transfer you to the insurance department, or you can ask for the direct number for AARP insurance customer service. If you have a policy number, have it ready — it will help the insurance representative locate your policy faster than searching by name alone.

Do I need to be a member to call AARP?

No. The main line handles calls from both members and non-members. If you're not a member and have questions about membership or specific programs, representatives can answer those questions over the phone.